Certified PANVIVA Partner
null provides Implementation & Content Development services customized to fit the individual needs of our clients.
The Panviva platform eliminates barriers to learning, growing and excelling and helps companies to deliver exceptional customer and user experience. By providing just the right information at the moment of need, Panviva acts like a GPS for your desktop and helps to improve customer service, slash training times and improve processes of all types, from legal compliance to software implementations. Panviva is the single source of all knowledge assets across all channels (including web sites, chat bots, IVRs and contact centers) and removes the risk of misinformation.
Implementation
We prepare for and manage your Panviva implementation using Panviva’s successful Ready-Set-Go model. Our dedicated Customer Enablement Consultant will guide your team through each phase of the process ensuring the successful launch and integration of Panviva into your organization.
Content Development
We are an award-winning content development company bringing 20 years of experience to the Panviva platform. Our Technical Writers work with your procedures to streamline and adapt the content to fit seamlessly with Panviva standards.
Our Process
Kick-Off Call
A 60-minute phone conversation to orient your team in the process.
Ready-Set-Go Workshop
This team collaboration maps your processes and captures your best practices.
Panviva Training
Provide Panviva training to get your content Authors up to speed on the standards of writing Panviva content.
Content Development
Coaching your content authors by providing editing support.
Project Support
Helping you stay on track, manage project scope and creep and change management planning.
Launch Preparations
Help prepare for launch. We will create a home page, provide system admin training and ensure all users have access to your system.
Go-Live Celebration
This is more than celebrating your success. We’ll help with final QA, user training, adoption and more.
Our Panviva Team
Melissa DeJesus
Melissa is an experienced learning professional possessing the rare combination of technical expertise with strategic vision. In her decade-plus experience, she has provided strategy development, technical writing, process improvement and eLearning development to clients in a variety of industries.
Elizabeth O'Hare
Elizabeth is an Instructional, Technical, and Web Designer with a business analytics approach from start to finish to best understand and ensure follow-through of learner and customer needs. She enjoys creating and innovating content for both technical and soft skills.
Terah Paluba
Terah has been a professional writer for over a decade, continually driving towards making products and processes easier to understand. Creating assets that decrease client queries, increase employee knowledge, and provide clear and easy instructions for any new or experienced user are her top priorities.
Jennifer Wagner
Jennifer’s experience in telecommunications and technology help her create clear and concise documents that are friendly for all. Whether working with business process flows, diagrams, or detailed procedures, she enjoys working with a variety of software and hardware tools to deliver the best content.
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